Privacy Policy
Last updated: 12 June 2026
This policy explains how Trriggr("we", "us", "our") handles your personal information. We are based in Australia and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
Information you give us
When you submit the order form or contact us, we collect: your name and email address; your brand and product details (brand name, website, product name, variant, label notes); your creative brief (shoot types, look and tone, references, must-have shots, things to avoid); and your confirmation that you hold the rights to the product and brand you submit.
Payment information
Payments are processed by Stripe. We do not collect or store your full card details; Stripe handles them directly. We receive limited transaction information from Stripe (such as confirmation of payment, amount, and the email used at checkout).
Information collected automatically
When you use the site, our hosting provider records standard server information such as your IP address, browser type and pages requested, for security and reliability. We use Cloudflare Turnstile on the order form to tell humans from bots. See our Cookie Notice for details.
How we use your information
- To produce and deliver your order, and to run one revision if needed.
- To validate orders and check delivered images against your brief.
- To take payment and issue refunds.
- To contact you about your order and respond to enquiries.
- To prevent spam, fraud and misuse of the service.
- To meet our legal and record-keeping obligations.
- With your consent, to send you occasional updates (you can opt out at any time).
When we share your information
We do not sell your personal information. We share it only with service providers who help us run Trriggr, under contract and only as needed:
- Asana:order and production management (stores your contact details and brief).
- Slack:internal new-order notifications to our team.
- Stripe:payment processing.
- Resend:transactional and back-up order emails.
- Vercel:website hosting and server logs.
- Cloudflare:bot protection on the order form.
We may also disclose information where required by law, or to protect our rights, safety, or property.
Overseas disclosure
Some of these providers store and process data outside Australia (including in the United States and the European Union). By using the service you acknowledge that your information may be handled overseas. We take reasonable steps to use reputable providers that protect your information.
How long we keep it
We keep your order information for as long as we provide the service to you and for 24 months afterwards, unless a longer period is required by law (for example, tax and financial records). When information is no longer needed, we take reasonable steps to delete or de-identify it.
How we protect it
We take reasonable steps to protect your information, including HTTPS encryption in transit, access controls, and limiting who can see your data. No method of transmission or storage is completely secure, but we work to keep your information safe.
Your rights
You may ask us to access or correct the personal information we hold about you. Contact us using the details below and we will respond within a reasonable time. If you have a complaint about how we handle your information, contact us first so we can try to resolve it. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you are in the EU or UK, or in California, additional rights may apply to you (such as erasure, portability, or opting out of sale). We honour applicable rights; contact us to make a request.
Children
The service is intended for businesses and is not directed at children. We do not knowingly collect personal information from anyone under 16.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
For any privacy question or request, contact us at hello@trriggr.com.